Frequently
Asked
Questions
Everything you need to know is right here.
But, if your question is unanswered then you can always contact us directly. We would hate for you to be unsure about your stay!
But, if your question is unanswered then you can always contact us directly. We would hate for you to be unsure about your stay!
Reservations
How can I book more pods?
If you would like to add more PODS to your stay you can do so by either contacting us directly or by making more reservations. Directly of course!
Oops! I have booked for the same day as my parents anniversary. How can I cancel or change my stay?
Payment
Do I have to provide my credit card details when making a reservation?
A credit or debit card is required at the time of booking to confirm your reservation. Payment with iDeal and SOFORT is also possible.
When do I have to pay for my reservation?
What payment methods do you accept?
Do you accept cash?
What is tourist tax and when do I have to pay it?
Arrival
What time can I begin to explore?
Check-in is from 3pm until 11pm. We do offer an earlier check-in subject to availability upon booking and also at pre check-in.
How can I get to City Trip Hostel?
Does City Trip offer parking?
Do you guys offer a shuttle service?
I am too early! Do you have space for my luggage?
How late can I check in?
During your Stay
Can I bring my four legged friend?
We love fury animals. But unfortunately City Trip Hostels is not pet friendly.
Is there an age limit in City Trip Hostel?
Can I smoke in City Trip Hostel?
Do you have facilities for disabled?
I have a stag / hen party planned! Can we come?
I am hungry. Do you offer breakfast, lunch or dinner?
Do you offer kitchen facilities?
Is there a Hostel curfew?
Is a towel included in the price?
Are there hostel rules I need to know?
City Trip Pods
On top or down below. Can I choose?
Although you cannot directly choose your favourite POD position when booking online, you can let us know by leaving a comment in the notes section when booking.
If you have already reserved your POD then send us an email to arrange top or bottom.
Does my pod come with a locker?
How often do you clean my pod?
Can I sit up straight in my pod?
Leaving so soon?
What time do I need to leave?
This is too upsetting to write...
Check-out is untill 11am. Sometimes we have later check-out times available. Please let us know if you would like a late check-out.
Something has come up. Can I leave earlier than planned?
I want to explore a little longer. Can I leave my luggage with you?
I need extra Zzz's. Can I have a late check-out?
Our rates
What are your T&C's for the flexible rate?
If you have booked our flexible rate, your card details are required to confirm your reservation. Should you need to cancel or amend your stay, you can do this until 72 hrs (3pm) prior to arrival. After this time, cancellation and modifications to your reservation will result in 100% charge of the accommodation amount. In case of a no-show the total price of the reservation will be charged.
What are your T&C's for the Non-refundable rate?
What are your T&C's for Group Rates?
Gedempte Singelgracht 18
1441 AP Purmerend
The Netherlands
T: +31 (0)29 922 3769
E: info@citytriphostels.nl
KvK number: 76012034
VAT: NL860478233B01
