Frequently
Asked
Questions

Everything you need to know is right here. 

But, if your question is unanswered then you can always contact us directly. We would hate for you to be unsure about your stay!

Reservations

Must I pay for my reservation online?
A credit or debit card is required to confirm your reservation. If you have booked a non-refundable rate the full amount of the accommodation will be charged upon booking. If you have booked a flexible rate payment is charged 24 hours prior to arrival.

For group reservations, please contact us for payment terms.

Payment

Do I have to provide my credit card details when making a reservation?
A credit or debit card is required at the time of booking to confirm your reservation.

Arrival

What time can I begin to explore?

Check-in is from 3pm. We do offer an earlier check-in subject to availabilty upon booking and also at pre check-in.

During your Stay

Can I bring my four legged friend?
We love fury animals. But unfortunately City Trip Hostels is not pet friendly.

City Trip Pods

On top or down below. Can I choose?
Although you cannot directly choose your favourite POD position when booking online, you can let us know by leaving a comment in the notes section when booking.

If you have already reserved your POD then send us an email to arrange top or bottom.

Leaving so soon?

What time do I need to leave?
This is too upsetting to write...

Check-out is untill 11am. Sometimes we have later check-out times available. Please let us know if you would like a late check-out.

Our rates

What are your T&C's for the flexible rate?
If you have booked our flexible rate, your card details are required to confirm your reservation. Should you need to cancel or amend your stay, you can do this until 24 hrs (3pm) prior to arrival. After this time, cancellation and modifications to your reservation will result in 100% charge of the accommodation amount. In case of a no-show the total price of the reservation will be charged.