Frequently
Asked
Questions

Everything you need to know is right here.

But, if your question is unanswered then you can always contact us directly. We would hate for you to be unsure about your stay!

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Reservations

Must I pay for my reservation online?

A credit or debit card is required to confirm your reservation. If you have booked a non-refundable rate the full amount of the accommodation will be charged upon booking. If you have booked a flexible rate payment is charged 24 hours prior to arrival. Payment with iDeal and SOFORT is also possible.

For group reservations, please contact us for payment terms.

How can I book more pods?

Oops! I have booked for the same day as my parents anniversary. How can I cancel or change my stay?

Payment

When do I have to pay for my reservation?

Valid credit card details are requested when making a booking in order to guarantee your reservation. A pre-authorisation will be made for the full amount at the time of booking. Flexible rates are fully payable within 24 hours before arrival/check-in. A non-refundable rate will be fully charged at time of booking.

What payment methods do you accept?

Do you accept cash?

What is tourist tax and when do I have to pay it?

Arrival

What time can I begin to explore?

Check-in is from 3pm until 11pm. We do offer an earlier check-in subject to availability upon booking and also at pre check-in.

How can I get to City Trip Hostel?

Does City Trip offer parking?

Do you guys offer a shuttle service?

I am too early! Do you have space for my luggage?

How late can I check in?

During your Stay

Can I bring my four legged friend?

We love fury animals. But unfortunately, City Trip Hostels is not pet friendly.

Is there an age limit in City Trip Hostel?

Can I smoke in City Trip Hostel?

Do you have facilities for disabled?

I have a stag / hen party planned! Can we come?

Do you offer kitchen facilities?

Is there a Hostel curfew?

Is a towel included in the price?

Do you have laundry facilities?

City Trip Pods

On top or down below. Can I choose?

Although you cannot directly choose your favourite POD position when booking online, you can let us know by leaving a comment in the notes section when booking.

If you have already reserved your POD then send us an email to arrange top or bottom.

Does my pod come with a locker?

How often do you clean my pod?

Can I sit up straight in my pod?

Leaving so soon?

What time do I need to leave?

This is too upsetting to write...

Check-out is until 11am. Sometimes we have later check-out times available. Please let us know if you would like a late check-out.

Something has come up. Can I leave earlier than planned?

I want to explore a little longer. Can I leave my luggage with you?

I need extra Zzz's. Can I have a late check-out?

Our rates

What are your T&C's for the flexible rate?

If you have booked our flexible rate, your card details are required to confirm your reservation. Should you need to cancel or amend your stay, you can do this until 24 hrs (3pm) prior to arrival. After this time, cancellation and modifications to your reservation will result in 100% charge of the accommodation amount. In case of a no-show the total price of the reservation will be charged.

What are your T&C's for the Non-refundable rate?

What are your T&C's for Group Rates?

Zaandam

Contact

Purmerend

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Frequently
Asked
Questions

Reservations

Payment

Arrival

During your Stay

City Trip Pods

Leaving so soon?

Our rates

Zaandam

Contact

Purmerend

Contact

Frequently Asked Questions

Reservations

Payment

Arrival

During your Stay

City Trip Pods

Leaving so soon?

Our rates

Frequently
Asked
Questions